Try turning it off and turning it back on before calling us

Our customer support is legendary

Customer Support is Extra

It’s important that you read and understand your warranty before contacting us about alleged “product defects.” Also, be sure to read the product manual. Our research indicates that most “technical problems” are actually the result of consumers with inadequate technical skills.

In the unlikely event that you require assistance with any of our products please use the resources linked from this page.

  • FAQs – Frequently Asked Questions about the Prism Durosport.
  • Support Schedule – Please refer to our support staff schedule before contacting us for assistance.
  • RMA Request Form – You must complete this form if you wish to return your Prism DuroSport player.
  • Contact Us – If all else fails you may contact us by phone or email (electronic mail). Please use only as a last resort.